FAQ & Policies
Welcome to Cattle Dog Studios (CDS)!
Hey y'all! I'm so happy you're here. Here's a few things about my shop to keep in mind.
- Cattle Dog Studios is a Made to Order shop. I do have some Best Seller items that are Ready to Ship, but for the main part - everything is made to order.
- Please be sure to read each listing and contact me with any questions before purchasing.
Turn Around Time?
All Made to Order items will ship in 1-2 weeks after the time of purchase. Since all items are made to order, I do need time for personalizing any details prior to cutting material, painting and assembly.
DIY Craft Kit orders can vary on shipping time based on quantity ordered. For bulk order of paint kits (over 5) I will need a 7 day lead time to get them cut and packaged prior to mail/drop-off/pick-up.
Please note that digital downloads may be used to create items for resell but the file itself shall not be sold to others.
Care of Product?
Please follow all care instructions.
Engraved Tumbler Care:
- Not microwave safe
- Dishwasher safe
Engraved tumblers purchased through CDS are durable as they are a powder coated stainless steel tumbler, such as Yeti, RTIC, Stanley, etc. Although they are durable they have the potential to break or ruin after hard wear and tear of item. Once the item is in the buyers possession I cannot be held accountable for any damage to the product.
Do You Take Custom Orders?
Yes, we do not take custom orders. Custom order requests can be made by submitting request via using our Contact Us form (found at About Us < Contact Us). I will touch base with you initially within 1-2 business days regarding your request.
What Brand of Tumbler Do You Use?
CDS uses Simple Modern for all stainless steel tumblers, unless requested to use Yeti, Stanley, RTIC, etc.
I'm Local. Can I Pick Up My Order to Save on Shipping?
CDS offers Local Pick-Ups for the customers in my community. I am located in Walkerton, IN and an exact address will be sent via email when your items are ready for pickup. Please be advised, when choosing LOCAL PICKUP your orders are set outside in a waterproof container. I am not responsible for maintaining your items once they are in the pick up box. Damage and/or theft will not be covered by Cattle Dog Studios. Please pick up your items promptly.
Lost/Damaged Packages & Shipping Insurance?
Please note that Cattle Dog Studios is not responsible for lost or damage packages once delivered to USPS. Be aware that you may open a case with USPS for any delivery issues, however make note that First Class shipping does not come with any type of shipping insurance coverage. You may select First Class or Priority for smaller packages under 1 lb, but we highly recommend selecting Priority shipping to have the shipping insurance in case of loss or damage.
Can I Make a Change to My Order?
Changes such as shipping address, customization or cancelling cannot be made. Unfortunately I cannot make any changes or cancel an order after it has been placed.
No REFUNDS accepted.
The minimum purchase requirement to utilize Sezzle is $55.00.
I so appreciate your business and support.
- Taisha, Shop Owner/Artist/Maker
Where do you ship to?
How long does shipping take?
Please allow 3-5 days for order fulfillment. Shipping speeds vary based on carrier and speed selected at check out. Please allow for possible shipping delays due to holidays/inclimate weather.
How do I track my order?
The tracking number will be generated and emailed to you once your order is packed and ready to be shipped.
I am interested in hosting a Paint Party at my site of choice. How do I book the event with you?
Please visit our page - Host A Paint Party! - to inquire on booking your event.
Do you offer logo design services?
Yes, I do! Please visit our Custom Logo listing to place your order and we will reach out to you during the design process. Once your logo design is complete, we will email you the SVG and JPEG images in high definition format.
I represent a club! Would you make customized products with our logo?
I would be happy to! Please send me an email at: firstname.lastname@example.org to start the discussion!Please submit this order form to order specific products in bulk. If you have any questions, please send an inquiry to: email@example.com. Thank you!